Why Alpha
Alpha should be your designated outsource partner of choice if your company is at the crossroads of contemplating an outsourcing strategy to increase operational capacity, fill organisational employee gaps or to be cost efficient without compromising on professional delivery and impacting customer satisfaction.
Organisations often view the decision to outsource as an employee cost saving objective alone. Consideration should also be given to additional OPEX saving benefits derived from shared services such as rental, IT, recruitment, training, finance and management. When all these additional costs are considered then outsourcing makes sense from a financial savings perspective.
Our services range from front office to back office. We provide administrative support, document processing, customer service management, data processing and more. Our experts take away the complexities of admin so you can focus on core activities. We also offer customised process management solutions that are tailored to your needs and budget. So, whether you want full-stacking BPO services or something more specialised, we’ve got you covered.
Alpha is a BPO (Business Process Outsourcing) specialists of complex back-office tasks. Companies partnering with Alpha achieve cost savings and access to talented professionals. Our BPO services are especially useful for businesses operating in areas of strong regulation such as Law, Accounting and Financial services.
Where is Alpha based
Alpha is headquartered in Durban & Cape Town, South Africa with Partners in Manchester, UK and provides professional outsourcing services to a wide range of industries globally.
All-in-one services
As a global corporation we strive for diversity across the globe
What makes Alpha unique?
Our people
We are blessed to be surrounded by amazing and talented people that believe and support our Vision and Mission statement to employ and equip unemployed graduates and experienced industry sector candidates in South Africa!
Our leadership and management team are comprised of professionals that include chartered accountants, attorneys and industry sector specialists with years of professional outsourcing experience.
Our clients have the peace of mind knowing they are supported by a dedicated talent pool of people who possess the pre-vetted aptitude, attitude and skills necessary to support the desired outsource service.
Our Infrastructure
Our employees work within a professional environment with access to internationally accredited technology, services and business support infrastructure to ensure quality global service delivery.
Our Risk Management
Our global risk management frameworks and business continuity practices ensure that our clients have the peace of mind knowing that their business reputation and services are carefully managed to ensure compliance with their legislative and industry regulatory requirements.
Our Intrinsic value
Our Intrinsic value
Clients that partner with Alpha can achieve multiple strategic organisational benefits such as:
Improved financial performance
& shareholder value
Human Resource fulfilment
Customer satisfaction
ESG targets achieved through
job creation
Our business case studies and portfolio of clients can attest to the financial and operational value derived from our professional services and work ethic. Our client onboarding process has been tried and tested over the years to ensure a seamless move for clients looking to partner with us.
